Uber and Adani Airports Holding Limited (AAHL) announced their partnership on October 19 to deliver a seamless ride experience to travellers with a range of passenger focussed initiatives.
These include booking trips from conveniently located designated Uber Pick Up zones with signage at India’s key airports located in Mumbai, Ahmedabad, Lucknow, Guwahati and Jaipur.
The partnership strives to create a seamless experience for both passengers and drivers on the Uber platform as air travel gathers steam post-COVID-19.
As part of this, Uber launched cashless operations at Terminal 1 and 2 of Chhatrapati Shivaji Maharaj International Airport, Mumbai in the summer of 2022 becoming the first ridesharing company to offer the convenience of cashless operations to driver partners at this airport. They now receive automatic parking stamps issued to enter and pick up riders without making any cash payments, helping increase operational efficiency.
Passengers will now find way signage at Mumbai airport terminals towards Uber parking and pickup zones for easy access and discovery.
Travellers arriving at Ahmedabad, Lucknow, Guwahati, and Jaipur Airports will now have access to kiosks inside and outside the terminals for relevant information about getting an Uber and dedicated Uber pick-up zones at convenient locations for hassle-free onward travel.
Drivers will have dedicated parking areas and the convenience of cashless payments. Additionally, these airports will deploy visible wayfinding signage for passengers towards Uber pickup zones and enhance amenities for driver-partners.
Abhilekh Kumar, director of business development, Uber India South Asia, commented on the partnership: “We are delighted to announce our partnership with Adani airports, a step in line with our vision to provide integrated and elevated airport ride experience in the cities we serve. The collaboration enables us to provide riders with more choices and best-in-class product innovations as air travel surges in India for both business and leisure travellers. It will also be hugely beneficial to drivers on our platform as it gives them the convenience of cashless operations while picking up and dropping off airport travellers. We plan to scale this further to three more key airports in the near future with our valued partner, AAHL.”
“Our airports are distinctively positioned on the global air map,” said Jeet Adani, director, of Adani Airport Holdings.
“Air-travel fuels the aspirations of millions of inbound and outbound passengers, connecting them with an ecosystem conducive for their growth. Keeping convenience at the forefront of our service philosophy, we work closely with our partners to innovate and create integrated solutions that understand the hassles and stresses of planning an itinerary while travelling. We are committed to ensuring a seamless, safe, and convenient travel experience at all our airports.”
As the world steers its way out of a global pandemic, the demand for air travel in India is witnessing an immense surge. According to credit rating agency ICRA, the overall passenger traffic is expected to rise 80-85 percent of the pre-COVID levels during FY 22-23 on the back of a strong and sharp recovery in domestic passenger traffic and the resumption of international commercial operations.