To give an optimal claim settlement experience to its customers, SBI General Insurance has introduced “Fastlane Claim Settlement” as a value-add service to its motor insurance customers.
As a part of this value-add service, customers have the option of getting their small value motor insurance claims settled almost instantly. This will enhance the customer experience with the settlement time reducing to a few minutes, a company release said.
Speaking on the launch, Atul Deshpande, head claims and digital at SBI General Insurance said: “At SBI General, we have always focused on delivering customer-centric solutions which will ultimately transform the customer satisfaction to customer delight. With ‘Fastlane Claim Settlement’, we aim to lower the turn-around time for settling motor vehicle claims, thereby reducing the need for physical inspection, documentation and query management.”
